Privacy Policy

Privacy Statement of Bosch Automotive Service Solutions, Inc.

Robert Bosch LLC (“Bosch”) is pleased to have you visit our websites or use our mobile applications, products and services and welcomes your interest in our company and our mobile applications, products and services.  This Privacy Policy applies to users of our websites, mobile applications, products and services anywhere in the world.

Bosch respects your privacy

The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention. We process personal data collected during your visit to our websites or use of our mobile applications, products and services  solely in compliance with our Privacy Policy.

Data protection and information security are part of our corporate policy.

Collection and processing of personal data

Personal data is only stored when voluntarily given by you or collected from you in your use of our websites, mobile applications, products or services for a determined purpose, e.g., in context of an account registration or modification to an existing account, a survey, a contest or in performance of a contract, when you request services from us, or when you contact customer support or otherwise interact or communicate with us.  This information may include your first and last name, mailing address, physical address, email address, phone number, vehicle registration information, driver’s license information, vehicle insurance information, payment method and billing address), location data (if you have enabled location-based services in the mobile application settings), order information, transaction details, call and SMS data (for services in which there are communications between users, drivers, towing service providers and repair shops), and any other information you choose to provide us.

Use of personal data and purpose specification

Bosch or the entities or individuals specified in Sharing of Personal Data below may use your personal data for the purpose of:

  • technical administration of our website, mobile applications or services
  • customer or supplier administration
  • administering, maintaining, personalizing and improving our mobile applications, products and services you use, for example to authenticate users, process payments, provide services you request, and develop new features and services
  • when you use the Sweetworxx service for servicing of your vehicle, if you give permission in the mobile application settings, we will collect precise location data and provide access to such data to our third party drivers, towing service providers and repair shops in order for them to pick up and service your vehicle. We also may derive approximate location information from your IP address.
  • product surveys
  • inquiries and customer service requests you submit to Bosch
  • for site visitors in the U.S., this data may be used for marketing, analytics and other purposes
  • compliance with legal or regulatory requirements

and only in the scope necessary for this purpose.


Sharing of personal data

Bosch may share information we collect about you as described in this Privacy Policy with the following entities and individuals and otherwise as follows:

  • our affiliated entities, including our parent company in Germany, Robert Bosch GmbH
  • our third party service providers, vendors, consultants, marketing partners and other partners (e.g., drivers, tow companies and auto repair shops) performing work on our behalf, in order to provide you with our websites, mobile applications, products and services
  • the general public, if you submit content or post user contributions in a public forum through features of our services (e.g., interactive forums) that are viewable by the general public
  • relevant authorities in accordance with, and as we deem required by, applicable law, regulation, court order or legal process
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Bosch, its employees, its customers, its third party providers or partners, or the public
  • in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company
  • [to third parties for direct marketing purposes]
  • in an aggregated and/or anonymized form which cannot reasonably be used to identify you
  • otherwise, with your consent

By using our websites, mobile applications, products or services, you consent to the above uses and sharing of your personal data. Your individual, identifiable, personal data will not otherwise be disclosed to third parties, other than Bosch’s affiliated entities, without your consent.

Collection and processing of non-personal data

When you visit our websites or use our mobile applications, we may also collect automatically the following non-personal data: IP addresses, the website from which you visit us (referrer), pages viewed, files downloaded (downloads), videos viewed/audio tracks listened to, individual links clicked, search words or search phrases (site search), duration of visit, browser used, mobile device data (e.g., unique device identifier, serial number, hardware model, mobile network information and operating system and version), etc. If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., we may record which banner, adword, etc. motivated the visit to Bosch websites.

The insights gained enable us to further optimize our websites and mobile applications and tailor them even better to our visitors’ and users’ needs.

Use of the Webtrends web analytics tool

Bosch uses the Webtrends web analytics tool to carry out access measurements.

The access data is collected in anonymized form so that it can no longer be traced back to a user. In particular, this is done by anonymizing the IP address.

Cookies are used for metrics to enable website usage to be analyzed. In particular, Bosch uses them to improve data quality. The information generated about the use of websites is transmitted anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends Inc, 555 SW Oak Street, Suite 300, Portland, OR 97204, United States (“Webtrends”) in the United States of America.

Only authorized persons have access to this anonymized data.

Use of social plugins as part of social media

Bosch websites use social plugins (“plugins”) from social networks like Facebook, Google+ and Twitter. The plugins are identified with the respective social media logo or the respective suffix.

If you visit a page on our website that contains such plugins, they are initially disabled. The plugins are not enabled until you click the button that is provided. By enabling the plugins, you establish the connection to the respective social network and declare your consent to the transmission of data to it.

If you are logged into the social network, it can associate the visit with your social network account. If you press the respective button, the corresponding information is transmitted directly to the social network by your browser and stored there.

If you do not want a social network to collect data about you via our website, you have to log out of the social network before visiting our site.

Our websites may also use the YouTube video platform that enables playback of audio and video files. When you load a page on our website, the integrated YouTube player establishes a connection to YouTube in order to ensure the technical transmission of the video or audio file. When the connection to YouTube is established, data is transferred to YouTube.

For information about the scope and purpose of data collection, the further processing and use of the data by these social media companies, and your rights and the settings you can configure to protect your privacy, please refer to their data protection notices.

International Data Transfer

Bosch Automotive Service Solutions, Inc. may transfer your personal data to its parent company in Germany, Robert Bosch GmbH, and to any worldwide affiliates when processing data. We may also transfer your data to a third party outside your country of origin.

Children’s Privacy

We do not knowingly collect or use any personal data from online visitors under the age of thirteen. We do not knowingly allow visitors under the age of thirteen to participate in any promotions or contests made available on our websites from time to time.

California Privacy Rights

California’s “Shine The Light” law permits those of our customers who are residents of California to annually request a list of their personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, we currently do not share any personal information with third parties for their direct marketing purposes.

Use of external links

Our websites may contain links to third-party websites operated by providers that are not associated with us. After you click the link, we no longer have any influence over the collection, storage, or processing of any personal data transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behavior of third parties is, by nature, beyond our control. Therefore, Bosch is not responsible for the processing of personal data by such third parties.


Security

Bosch takes security precautions to ensure that your data we have under our control is protected against tampering, loss, destruction, access by unauthorized persons, or unauthorized disclosure. Our security measures are being continuously improved in accordance with the state of technological developments.

Advertising

When you provide us with personal data, we use it to inform you about our products and services and, where applicable, to include you in surveys about them. If you no longer wish to receive advertising from Bosch, you can revoke your consent at any time.

Use of cookies

1) Bosch cookies

Bosch uses cookies and active components (e.g., JavaScript) to track visitors’ preferences and customize the design of the websites.

Cookies are small text files stored on your computer when you visit our website. If you like, you can delete the cookies at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser‘s help function.

Bosch makes it possible to control the use of cookies. To do so, click the “Privacy settings” link in the footer. This link gives you additional information about the cookies used. In addition, you can configure which cookies you want to use there.

2) Third-party cookies

Our websites may incorporate content and services from other providers (e.g., YouTube, Facebook, Google, Twitter) who, in turn, may use cookies and active components. Bosch has no influence on the processing of personal data by these providers. Please note that the option provided by Bosch to configure settings for cookies used has no effect on cookies and active components from other providers (e.g. YouTube, Facebook, Google, Twitter). Please refer to the respective provider’s websites for information about how your data is handled.

International Users

This is a U.S. website, and this site and our services are subject to U.S. laws, including those governing the privacy and security of your information. If you use our services, you are transferring your information to Bosch in the United States. By using the services or providing your information to us through the services you consent to the transfer of your personal information to the United States, and our handling of your information in accordance with applicable U.S. requirements.

Changes to Privacy Policy

Due to the constantly changing nature of our business, we reserve the right to change, update or modify this privacy statement at any time at our sole discretion, and will post any new privacy statement here. Any such change, update or modification will be effective immediately upon posting on this website. Use of information that we gather now will be subject to the privacy statement in effect at the time of use. By using or navigating around the website or utilizing any of the services we provide here, you acknowledge that you have read and understand and agree to be bound by this privacy statement. If you do not agree to be so bound, do not remain on the website. You are responsible for checking our website frequently to keep apprised of recent changes.


The effective date of this privacy statement is January 01, 2016

Last modified: December 02, 2015


Contact

To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our Privacy Policy Administrator.

If incorrect information has been stored despite our efforts to maintain correct and up-to-date data, we will correct this upon your request.

privacy.policy@us.bosch.com 


Robert Bosch LLC

Privacy Policy Administrator

38000 Hills Tech Drive

Farmington Hills, MI 48331

Notices
  • Statement Regarding Dodd-Frank Wall Street Reform and Consumer Protection Act

    Bosch supports the overall objective of Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act. Section 1502 is designed to require certain publicly traded companies to disclose their use of conflict minerals that originate in the Democratic Republic of the Congo (DRC) or an adjoining country.

    As a privately held company, Bosch is working with its customers and suppliers to ensure compliance throughout the supply chain. Bosch has been in business more than 125 years and throughout that time has based its business on solid values and principles. Bosch has an 11-point plan, called the Basic Principles of Social Responsibility, which includes specific references to human rights and fair working conditions. The details of Bosch‘s principles can be found here:

    Basic principles of social responsibilities.pdf 

    Bosch believes the Conflict Minerals statute embedded in the Dodd-Frank Act addresses a serious human rights situation and the work we are doing with our customers and suppliers amplifies the values to which our company has long subscribed.

  • Notice of California Transparency in Supply Chain Act

    As a leading global supplier of technology and service, Bosch and its affiliates have a zero-tolerance policy for forced labor and human trafficking. Unconditional compliance with all legal requirements has always been imperative for Bosch, and is an integral part of our company values. Bosch supports the California Transparency in Supply Chain Act (SB 657) as it is in alignment with our long history of ethical sourcing of products all over the world. Bosch seeks close and long-term relationships with suppliers, which are based on lawful, efficient and fair practices.

    For more detailed information on Bosch’s commitment to sustainable business practices, please see:

    Compliance 

    Bosch’s declaration in support of the International Labor Organization can be found here:

    Basic principles of social responsibilities.pdf 

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